Terms And Conditions
Terms & Conditions – Rental Occupancy
As part of your rental agreement, you must agree to the terms and conditions outlined below.
Please read the following Terms & Conditions carefully:
Payment can be made by:
• Credit Card
• Cash or Bank Transfer
To confirm your rental we will need the following requirements before your stay:
• Full payment
• Two forms of identification
• Address details of guest making the booking
• Acceptance of our Terms & Conditions
• Cancellations within 60 days of check-in will incur a charge of 50% of the total cost.
• Cancellations within 30 days of check-in will incur a charge of 75% of the total cost.
• Cancellations within 7 days of check-in will incur a charge of 100% of the total cost.
No refunds will be given if you fail to stay on the dates you have booked (e.g. no shows).
Changes to dates (for all bookings, including gift certificates)
Once your rental booking has been confirmed by us, we will consider amendments received from you within 24 hours of the initial submission, subject to availability. We will endeavor to accommodate any changes outside of this time but cannot guarantee this and therefore our cancellation policy applies. Changes cannot be made at the commencement of your stay and the full cost your occupancy is required prior to arrival. We reserve the right to refuse your occupancy if the payment is not made in full and if identification requirements are not met.
If any portion of the rental period is cancelled after arrival, we are not able to refund any monies. Appropriate insurances should be obtained to protect you against any unforeseen changes or issues.
Standard arrival time at all properties is 3:00 PM. Standard departure time is 11:00 AM. Arrival and Departure times are subject to variations and we reserve the right to vary them at any time. You will be notified of specific arrival and departure times in your confirmation documents. Staying past the required departure time, and arriving prior to the required arrival time, will be charged a minimum of one-half (1/2) the daily rental rate.
Evergreen Lodge is not suitable for children under the age of 13 years. An exception may be made when the property is rented for exclusive use.
As part of your accommodation we will provide you with breakfast. Food served on our premesis has been subject to strict storage and preparation guidelines as per the Food Act of 1981 and meets the requirements contained in the Food Hygeine Regulations. If you have any allergies or medical conditions that require a special diet, you are required to notify us of these conditions prior to your stay. Evergreen Lodge will accept no liability for any adverse reaction that may result from consumption of any food and/or beverages provided by our establishment.
All property maintenance and cleaning is either conducted by us and/or approved licensed contractors.
Naturally, all property issues and maintenance matters cannot be foreseen or predicted. Therefore, you are to inform us immediately if something has been discovered that needs urgent attention.
If a maintenance issue has occurred, we have a contract maintenance company that will attend the property as efficiently as possible. We endeavor to remedy any maintenance or cleaning issue promptly during your stay, thus why have contracted a maintenance company, well equipped to deal with just about any issue that arises. Refunds and discounts will not be given if you fail to contact us about a matter at the time of awareness. If the issue cannot be resolved during your stay an appropriate discount may be applied to your stay.
Issues during your occupancy & early departure
We have a high standard of maintenance and employ a range of dedicated maintenance personnel that are available to remedy any unforeseen issues you may have during your stay. You must contact us immediately if there is a problem with the property that requires attention so that we can ensure the issue is resolved. We will always try to resolve any issue you have, however some things are beyond our control and a refund may be applicable if an unforeseen circumstance has rendered the property uninhabitable. If you deem the property uninhabitable or are not happy with the way the issue has been attended to and decide to vacate the property before the end of your stay, you must notify us in writing (email or TXT message), prior to your departure, of your intention to vacate. An investigation must then be undertaken by Otelta Pty Ltd to ensure all matters have been attended to by us and our contractors appropriately. Refunds will only be given if on completion of this investigation the property has been deemed uninhabitable or unsafe.
From time to time items may break or get damaged through normal wear and tear. We will endeavor to repair or replace these items as soon as possible during your occupancy, however we cannot guarantee the issue will be rectified during your time there as this may be reliant on outside factors, e.g. available trade’s people. You may be provided with some small compensation at our discretion. You are however to notify us immediately thus allowing the opportunity to rectify all matters.
The rental price provided to you is for 1 to 2 people (unless stated otherwise). Each additional person incurs an additional charge. The additional charge can be given on request. We also require photo ID and current address details of at least one individual that is staying at the property. If you arrive with more individuals than notified, no one will then be permitted to enter the property, and no refunds will be issued.
Breakages, Theft & Relocation of furniture
1) All breakages, damages, and instances of theft during your stay must be paid for, plus time & effort involved to cover replacement or repair costs. An invoice will be issued to you via e-mail upon the conclusion of your stay and if it is not paid within 7 days the money will be charged to the credit card used to pay for your accommodation. Your credit card will be debited in the event that there are outstanding charges, damages, or loss caused to the property during your occupancy. You are liable for any outstanding charges and/or the repair or replacement value of damage of loss to the property regardless of the amount. You are also liable for any time and effort involved in replacing any item that has been damaged or lost/stolen. The registered individual or signatory is responsible for all other individual/s that he/she allows into the property and will be liable for damages caused by themselves or any other invited person/s, regardless of whether the registered individual is present or not at the time the damage occurs. Please note that Otelta group of businesses are registered with Veda and thus a default listing will apply for non-payment.
2) If you move any furniture during your stay, you must return it to its original position (the position it was in when you arrived) prior to your departure. If any furniture is damaged as a result of you moving it from its original position in the house you will be charged for repair/replacement. If our cleaning staff has to move furniture back to its original position after your stay there will be $100 charge.
All properties are non-smoking. Where applicable, ash trays are provided outside.
Smoking inside will attract a $150 cleaning & deodorising fee – non-negotiable.
Parking & vehicle facilities
Off street parking is available. We are not responsible for any damage or theft of vehicles parked on or near our property. Parking is at your own risk.
Goods kept at property
We are not liable under any circumstances for loss, theft or damage to your property/belongings, or personal injury. We advise you purchase appropriate insurance to cover all unforeseen circumstances such as injury and/or loss/damage to your personal belongings.
Goods left at the property
If items are not claimed within 14 days they will be given to a local charity. If you want items posted back we will do so at your cost.
Electric blankets are provided for the comfort of our guests during the cold winter months. You must ensure an electric blanket is not left on while the property is unattended or whilst sleeping.
Specials, Offers & Discounts:
From time to time we offer discounts and specials that are published either on our websites or through our other various other rental advertising mediums. All special offers/prices are subject to availability and are not available on all dates. Special offers/prices are not available on public holidays, public holiday weekends, peak periods and blackout dates, unless specified otherwise. Special offers/prices are not always available for last minute telephone bookings. All offers are subject to our terms and conditions and the requirements as specified. If you wish, or do not wish to receive these offers please contact us via email.
Last Minute Rental Booking Fees
A last minute rental booking fee may be charged to rental bookings made within 72 hours of arrival. We reserve the right to waive this charge on a case by case basis.
Website Rental Bookings
Rental bookings made on the website can only be made for dates up to 24 months in advance from the current date. Rental bookings made for dates more than 24 months in advance may be cancelled and payment refunded less any charges incurred by us as a result of having to refund the payment.
Rental bookings will not be confirmed if the person/s making the booking has provided any false information on, or has omitted any part of, their form. We will request any missing information in an attempt to confirm the rental booking, however if we do not receive this information within 24 hours of the attempted rental booking, the booking may be cancelled with a refund of the amount paid less any administration and processing fees. Refunds may take up to 30 days to be processed. If you have any questions about the pricing, you must contact us via e-mail prior to making payment and confirming your rental booking on the website. Once payment is made, and your rental booking confirmed, no refunds will be given.
Acknowledgments & Complaints
Upon confirming your rental with us you acknowledge and confirm to abide by the associated terms and conditions specified.
All complaints are required to be lodged in writing via e-mail to: email@example.com Complaints will not be discussed via telephone, txt message, in person or any other communication medium. Complaints received in writing will be investigated promptly and a response given in writing either via e-mail or mail.
False or defamatory complaints made by individuals to outside organisations are considered very serious and will immediately be forwarded to our legals for further action.
We reserve the right to change these Terms and Conditions at any time, and without notice. We are privately owned, and the management reserves the right to refuse service to anyone.